THE MAIN CLAIM
"Logic clarified to a
degree beyond belief!"
Analyst, Procter & Gamble
describes how to design instructions ('explanations') with which people can navigate successfully through any complex situation or system. The situations or systems could include all the ways to make your computer software work; how to enroll in college courses; when and how to submit any health care claim; all the ways your credit card works or doesn't; how to calculate your taxes for all conditions; all the combinations of things you can do to avoid getting swine flu.
It suggests using a type of game-like pattern that people find easy to understand, use, and succeed with. The patterns resemble hopscotch game patterns that children draw on playgrounds. They also resemble game boards--chess boards filled with unequal-size rectangles instead of uniform squares. The rectangles describe user actions. The game rules are very simple--almost obvious.
A quick picture of the format is shown in the Demonstration section. The method has proven to be far simpler for people to understand than text (sentence) form when the subject involves complex logic--even a few IFs, ORs, ANDs, NOTs, for example.
The claim may become clearer in view of these facts:
Sentences are not maps.
single strand of text doesn’t give readers a picture or map
of the multiple paths to multiple endpoints that are typical of complex
situations. In this sense, text is unfriendly.
Most diagrams and maps aren’t friendly, either.
Many kinds of diagrams have existed for years -- flow charts, tree
structures, and road maps, for example. With the one exception
described in (3), diagrams look ‘technical’ and have ‘parts’ (symbols
and connecting lines, for example) that seem to be unfriendly to most
An exceptionally friendly type of diagram is available.
For any complex system, users see a simple picture of all
navigation paths that are available. Its simplicity comes from
avoiding the use of words, symbols, and formulas. It is remarkably
friendly; at least all users have said so.
In the logo diagram above,
you can taste the simplicity of how these diagrams work. When you see
how the 9 parts form 11 top-down navigational paths, you will have
learned how to navigate through nearly all FLIPP diagrams, including
even those that have millions of overlapping and branching user
scenarios. The number of pages of explanation is often reduced by 90%.
Subject information (found in the frames) can be in any language, in any
form, and in any quantity. The logic of the connections becomes
independent of language and of symbols.
How to use the method in (3) is now freely available in this Web site as
a public service. The intent is to enable people to better understand
To summarize: The claim, based on experience, is that users and
managers of complex systems greatly prefer the user-logic of complex
systems to be pictured in simple form without language or symbols or
formulas, where ‘logic’ is defined as how the parts of these
systems are connected to form all existing valid user paths