Here are some of my strong beliefs. They come from my experience with
FLIPP Explainers users and with creative problem solving teams. I hope these
beliefs prove useful to you.
‘parent’ belief overarches its ‘children’: that it is crucial that we
dramatically change (not merely improve) how we treat each other – that we
attitudes and learn different tools to call forth the best in each other
– so we speak, write, gesture, listen, read, plan, and respond as
when we are deeply involved with each other – like friends, team, or family --
even with people we don’t know. This is important (just my personal
belief) because we cannot be our best in separation. Being our best is
facilitated from outside ourselves. We serve when we facilitate the best
How often do people communicate successfully?
I believe we often leave each other blinking and coughing in the dust of
confusion and uncertainty caused by:
poorly stated questions
warped or assumed definitions
words contradicted by non-verbal cues
distractingly poor grammar, misspellings, mispronunciations
irrelevancies like the juxtaposition of advertising for birth control
and intestinal gas from overeating mixed in with ABC TV's World News
Tonight (the news exemplar) sophisticated, technically brilliant films
of corpses from war. We see these replayed in millions of homes.
Reality’s once is not enough.
think we’re off-track 90 percent of the time.
We try to understand by guessing what is meant, often pole vaulting
across chasms void of logic.
The best statement of my ‘parent belief’ philosophy came from a friend
-- Marta Donahoe, founder and now Program Director of the first
Montessori public high school in the United States. In 2005, Clark
Montessori here in Cincinnati graduated 98% of its seniors, all of whom
are attending college or other post secondary training. 67% of seniors
received scholarships. Of the $4,225,000 awarded to the class of 2005,
91% were merit-based. The racial make-up of the students at Clark is a
microcosm of that of the City of Cincinnati – about 50% African-American
– a fact of pride.
The statement in Marta’s recent e-mail to me that seemed so apt about
how students and staff at Clark treat each other is
honoring and calling forth the basic goodness in every
Interestingly, this quote by Bob Castellini, the brand new CEO of the
Cincinnati Reds baseball team, appeared in the Cincinnati Enquirer May
"My greatest satisfaction in life is enabling other people to
From an article on page B1 subtitled "Reds down-to-earth CEO
becomes an instant hit" by Paul Daugherty, Sports Writer for the
One way to “honor and call forth”
is to work at our being clear to each other. In turn, a way to be clear
when things are complex is to avoid muddy instructions, puzzling words,
verbose descriptions, strange symbols, uncertain explanations. This is
what this FLIPP Web site has been about.
A second way to “honor and call forth”
is to facilitate each others’ creative teamwork skills. It requires
having tools of creative teamwork. These are easily acquired, easily
available. A Web site is being developed for Cincinnati regional
leaders and residents to facilitate each others’ participation in our
A third way to “honor and call forth”
is to define key words like knowledge, reasoning, logic, system,
etc. FLIPP and creative problem solving use many commonly used words in
special ways. For example:
Flipp knowledge Ability to
accomplish something not easily learned. Not just ‘knowing’ about
something. Not just being able to recite a lot of facts about
Flipp representation...A model of
something else that is intended to function for that something else in
Flipp system.....A collection of
parts whose functioning depends on how the parts act in teamwork, and
which collection results in changes or accomplishments that are
different from the parts themselves. A baseball team produces wins,
losses, and entertainment. These accomplishments don’t at all resemble
or function like the ‘parts’ of baseball:-- players, the diamond, the
turf, the scoreboard, the bats, gloves, bases, baselines, the
rules; umpires, uniforms, the crowd, etc.
Flipp explainers....Diagrams of a
particular style whose purpose is friendly usefulness for system owners
and users, and whose parts consist mainly of stylized proximate chunks
organized generally top-down to represent all the user scenarios
available in a system. Explainers consist of
each in radically different form. Explainers could be called Flipp
or shape or layout. Checkerboards, baseball diamonds, phone books are
examples of different forms. Text and speech are usually in linear
form. Logic usually involves choices and therefore often is not linear.
Flipp content.....Information in
any form or language which refers to some subject. As opposed to
information about how that information is connected (organized) for
Content is usually
Flipp logic Information
represented as line drawings of a particular style (as opposed to words,
symbols, signs, formulas, etc.) which show how the parts of a system are
connected to form all the user scenarios of that system.
Flipp logic is
Flipp frameworks don’t use language. In this way, logic in Flipp form
requires no translation.
Flipp chunk or
frame...A logic ‘part.’ The parts
of a system which are connected by logic connectors. One moves easily
among the correct ‘parts’ because they are seen as physically touching,
Flipp teamwork.The use of
quickly-learned ‘teamplays’ even by temporarily-established groups which
need not be formal teams in established organizations.
Flipp user..........People, or
systems that use other systems. Managers of systems often use
system models (for example, FLIPP explainers) to explain to new clients
how to use a given system.
A fourth way to “honor and call forth”
is to recognize peoples’ contributions. For example, here are some
contributors to FLIPP over the years. Some will seem unusual. Titles
1. People who took time to use FLIPP and who wrote
often extensively about
their experience with it – some of whom are quoted – excerpted -- in the
User Comments section of this site. These are mostly P&G people.
Teresita M. Guillaume
who encouraged. Mostly P&G.
Friends and family
4. Internet friends who I have never met
Rebel, our dog